Kana Software Inc.-Hr Officer

Kana Software Inc.


KANA makes every customer experience a good experience. A global leader for customer experience solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 600 enterprises, including half of the Global 100 and more than 250 government agencies. KANA’s US corporate location is in Silicon Valley, California and has offices worldwide.

If you are interested in starting a progressive and gratifying career with a company that is charting new territory and going through phenomenal growth then this is the place for you! You will have the opportunity to work hand-in-hand with the world’s best-known brands and industry thought leaders to shape the future of customer experience management while enjoying a flexible, collaborative and a stimulating environment that will keep you engaged.

Do you want to join an organization regarded by Gartner and others as a leader in today’s customer service markets? Are you looking for the next step in your career with a broader range of responsibility and working in a fast paced environment? If you answered “yes” to these questions, then we have an exciting challenge for you!

www.kana.com

With significant opportunities available, we are searching for several fresh additions to work with us in developing our business, as:

Hr Officer
Jakarta Raya

Responsibilities:
Reporting to the local General Manager, Finance & HR, the Human Resources Officer manages day to day HR operations for local Jakarta office(s) and staff. Interacts regularly with global HR functional staff and mangers to enhance organizational development efficiencies. Participates in local and global HR initiatives. Duties include, but are not limited to:

HRIS

    Completes day to day maintenance and updates for HRIS including ongoing headcount management associated with new hires, leavers, and all other employment related changes


Benefits

    Participates in conversations about local benefit programs
    Is the first contact for all IND employee benefit questions
    Administers KANA’s Leave of Absence Policy and assists employees planning or currently on leave.  Creates leave calculations and provides payment time tables to payroll.  Ensures KANA is coordinating with local benefit programs if applicable.  Helps managers plan for employee leaves of absence and coaches them on temporary replacement options
    Contribute to KANA’s global health and wellness program with ideas, administration help, etc

 
Compensation
*Contribute to HR team discussions of annual budget, track certain key expenditures which HR is responsible for budging for: tuition costs, benefit cost and administration fees, spot/ROS bonuses, Jakarta employee events, HRIS services, immigration costs, ERAP, etc.
*Prepares compensation analysis reports as requested
*Evaluates all spot increases and increases as a result of promotion against industry data and makes recommendations where appropriate
* Contributes compensation data to merit process ensuring CEO Staff can analyze proposed increases against industry standards
*Evaluate geographic compensation data for employees who are relocating and make recommendations to bring them in line with local data if appropriate


Recruiting

    May manage recruitment process through subordinate recruiters and assistants.
    Participate in recruitment budget process and contribute to overall recruitment strategy by recommending job boards, recruiters, and other sourcing strategies
    Maintain a position requisition list and ensure all hires, terms, transfers, etc are reflected appropriately
    Work with hiring managers and CEO Staff at all levels of hiring from job description to interview to new hire on-boarding
    Interview all candidates and make recommendations to hiring managers including fit, compensation, immigration costs and timelines for hire, etc.
    Manage relationships with contingent recruiters
    Maintain database of all incoming candidates


Employee Relations

*Be a contact for employee relations issues, disagreements between employees, or manager coaching opportunities
*Diagnose serious employee relations issues as they are encountered and coordinate with global senior HR staff and management as appropriate.
*Document all employee relations issues and provide follow up assistance to HR Director


Additional Duties

    Conduct exit interviews for terminating employees
    Assist with rollout and collection of annual performance management documentation
    Maintain Employee Resource Center documentation website with IND local items
    Contribute to KANA Global Newsletter
    May supervise subordinate personnel.
    Conduct Employee Induction & Office orientation
    Prepare Employment contract and to keep track of renewal of it
    Update employee handbook, HR policy and in charge of communicate it well across staff

Requirements:

Qualifications:

*5+ years experience working for a multi-national technology company with offices in Jakarta or surrounding geographies.
*HR certification of equivalent degree/education.
*Fluent in Indonesian and English required.
*Experience leading change management and organizational development initiatives.
*Prior staffing management experience.
*Positive, customer focused attitude.
*Ability to work independently and as a valued team member.
*Good knowledge on Indonesian Labor Law/ Man Power department regulation

We advise serious candidates to update and complete their curriculum-vitae (i.e.: contact detail, education & GPA, experience, etc.) before submitting the application.

If you meet the above-mentioned qualifications, please send your application to:

hr-jkt@kana.com



  Closing Date:5-9-13


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